The Archiving After Sales Cycle
Mark Mulcahy – Waterford Technologies
As the Technical Sales Director of Waterford Technologies I spend most of my time in the after sales cycle.
This means hourly contact with our Technical Manager Brian Murphy and his team to ensure client problems, questions, changes and projects are resolved, answered or managed continuously to the best of our efforts.
You have all read previously about how we work closely with our clients and why we consider our after sales support to be our competitive advantage but I thought I’d let the customers do the talking rather than me.
Below are just some responses I got to my monthly catch ups with some of our clients recently.
Check out our website to see how we can help, secure in the knowledge that we will be there for you not only during the project but also well into the future.
In general I am very happy with the service from Waterford.
We have always found support from Waterford to be excellent – have no issues at all
No issues, very happy with support!!!
Department of Health IIreland
Premium support gives us real peace of mind
Education sector UK
Project collaboration and direction for project stage was vital.
Best tech support team we work with
Ownership of our issues by tech support is very good
They are always available when we need them and seem to go the extra mile
Central Government organisation
Due to the sensitive nature of the product set we need a service that makes sure the product is fully optimised constantly. The monthly Health Checks from Waterford Technologies support gives us that assurance.
Action For Children
The support has been amazing, the people we’ve had know their stuff and have helped immensely with our issues. We’ve been having a lot of changes in our environment. Hopefully our systems become stable so that we don’t need to bug you guys as often. But it has been great having the support to help, please give our thanks to all those that have helped
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